Frequently Asked Questions
Helpful information about pet furniture, gates, ramps, cat furniture, storage, orders, shipping, returns, refunds, and customer support.
Who operates Zavrqi?
Zavrqi is operated by Shenzhen Yuyu Trading Co., Ltd.
What does Zavrqi sell?
We offer pet furniture, stairs, ramps, gates, barriers, cat furniture, and pet-storage products.
What currency are prices shown in?
Unless otherwise stated on the storefront, product prices are shown in U.S. dollars (USD).
Can I ask about pet-size suitability before ordering?
Yes. Contact customer support with the exact product name and your pet's approximate size.
Can I ask about gate width or wall-mounting requirements?
Yes. Review the listed measurements and installation information and contact us if you need clarification.
Can I change or cancel an order?
Contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after dispatch when available. Contact us with your order number if you need help.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs of the item and packaging so the issue can be reviewed.
How do I request a return?
Contact customer support before sending any item back. Approved requests will receive return instructions and the appropriate destination.
How are refunds handled?
If a refund is approved, it will be processed through the applicable payment method used for the order. Posting time may vary by provider.